Complaints Procedure

My English Tutor

Last updated: August 2026

1. Our Commitment

At My English Tutor, we are committed to providing high-quality English tuition and a positive experience for students and families.

We welcome feedback and aim to resolve any concerns quickly, fairly and professionally.

2. Raising a Concern

If you have a concern about our Services, please contact us by email:

[email protected]

Please include:

- Your name

- Your child’s name

- Details of your concern

- Any relevant information that may help us investigate

For formal complaints, please use the subject line: Complaint

3. Reviewing Your Complaint

We will acknowledge your complaint and aim to respond as soon as reasonably possible.

We may need to request further information to fully understand the situation.

We will review:

- The details provided

- Relevant communications

- Lesson information or records where appropriate

- Any relevant policies or procedures

4. Our Response

We will provide a written response explaining:

- Our understanding of the issue

- Any action we have taken

- Any steps we will take to resolve the matter where appropriate

5. Confidentiality

All complaints will be handled sensitively and confidentially.

Information will only be shared where necessary to investigate the complaint, fulfil safeguarding responsibilities or meet legal requirements.

6. Feedback

We value feedback from families and use it to help improve our services and the experience we provide for students.

Contact

My English Tutor

Email: [email protected]

Website: www.myenglishtutor.co.uk